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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jim Thiele

August 20, 2024

5  out of  5
rating by Jim Thiele
"Hi, Randee helped us get our car insurance switched over with a much lower cost and good coverage. Very pleasant experience thanks so much. Jim and Janet Thiele, Forsyth, IL"
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Carla Bertolis

August 20, 2024

5  out of  5
rating by Carla Bertolis
"Thank u Randi for helping me ."
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Rick Gaede

August 16, 2024

5  out of  5
rating by Rick Gaede
"friendly, knowledgeable, efficient"
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Alexsandra Reynolds

July 24, 2024

5  out of  5
rating by Alexsandra Reynolds
"I worked with Randee directly, and she was nothing but AMAZING! She got back with me so quickly and all of the information she provided was so helpful in making the decision to switch over to State Farm. Her custom service was on point and I would recommend her to anyone!"
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Samantha Hendricks

June 28, 2024

5  out of  5
rating by Samantha Hendricks
"Been with Ali for my car insurance a long time, and never had a bad interaction. Ginger F. is always the BEST when it comes to quick responses for all my silly questions, and she goes above and beyond with service. :)"
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Lynn Gardner

June 26, 2024

5  out of  5
rating by Lynn Gardner
"I have had St. Farm for many years. In all the years I have been with Ali Doolin-Hupp I have not had one complaint. Ginger that works in her office has been extremely helpful on many occasions. She has helped me with setting passwords to insurance questions for home/auto to updating insurance cards due to trading vehicles among many other things. I recently had to file my 1st claim and without the help of Ginger, I'm not sure it would be settled yet. She went above and beyond to help me process this claim. I have had the most contact with her and she has been nothing but kind, courteous and professional. I have spoken with the other girls in the office a hand full of times and they have always been super helpful and friendly as well. I highly recommend Ali Doolin-Hupp for your insurance needs!"
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Hannah Montague

June 25, 2024

5  out of  5
rating by Hannah Montague
"Ginger Flaugher is the best! She always goes above and beyond to help out!! Ali Doolin-Hupp insurance agents are amazing!"
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Tiffany Rohman

June 24, 2024

5  out of  5
rating by Tiffany Rohman
"Randee is the sweetest. She made sure to get me a great quote on my vehicle and saved me money by switching to State Farm!"
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Destiny McCoy

June 24, 2024

5  out of  5
rating by Destiny McCoy
"Randee was excellent!! I loved working with her. She was so helpful and had all the answers to each of my questions. I’m so happy I made the switch to State Farm."
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Jada T.J.

June 23, 2024

1  out of  5
rating by Jada T.J.
"I will suggest that this is one of the weakest home & auto insurance policy I have ever had. The adjuster will deny all if any claims. You will end up saving some money, but at the cost of terrible coverage. I have attached what they decided to pay me when I had hail damage. $9.06 for fixing siding, and it’s what the adjuster decides and other areas of your home that gets damaged will not be taken into consideration cause he said so. The only way to make State Farms pay anything is to litigate, which I don’t have the time or energy to do. If you don’t trust my review just look up on google or YouTube, what’s the worst insurance for home and auto. State Farms will show up there time and again. I went against my better judgement to get State Farms, might as well throw my money away because that’s what a State Farm’s policy is. Once this place sells you the policy all they are interested is their monthly premium that they will collect promptly, don’t call them otherwise cause they will ignore you."
We responded:
"Thank you for taking the time to leave a review. It seems that your review may have been intended for an Adjuster that you were in contact with as the details of no contact do not match our records within our specific office. We understand how frustrating such an experience can be. We will make sure that your feedback reaches who it was intended for. I am sorry to hear about your experience. Please contact our office directly at (217)877-0000 and we will be more than happy to help you have a smoother claim process. Thank you, Ali "
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Mark Smith

June 11, 2024

5  out of  5
rating by Mark Smith
"I worked primarily with Ginger and she was fantastic to work with. In her absence the rest of the team was always pleasant and great help as well. Only changed agents due to moving out of state. You girls rock!!"
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Anna Brock

May 31, 2024

5  out of  5
rating by Anna Brock
"Randee here at State Farm is wonderful to work with and is always more than helpful! I’d recommend her to anyone who has insurance needs. Thank you!"
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Michael Landacre

May 24, 2024

5  out of  5
rating by Michael Landacre
"My State Farm agent and her staff are always helpful and there when I need them."
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Shannon Beck

May 21, 2024

5  out of  5
rating by Shannon Beck
"Ali and her staff are prompt in responding to messages and were a great help in getting my son insurance for his first car purchase and they were lower than the other places he had gotten quotes from."
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scotfor ford

May 17, 2024

5  out of  5
rating by scotfor ford
"Great to work with!"
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Megan Schniederjan

May 16, 2024

5  out of  5
rating by Megan Schniederjan
"Randee helped me get my auto insurance switched over and bundled it with my renter’s. I am honestly so shocked at how much more coverage I have and how much less I’m paying a month. She talked me through the entire process and was a joy to work with! I couldn’t recommend Ali’s staff more."
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Rachael Mandrell

May 15, 2024

5  out of  5
rating by Rachael Mandrell
"Great customer service!!"
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Roland Nailer

May 2, 2024

5  out of  5
rating by Roland Nailer
"From 1st step in the door our experience couldn't have been better. The hospitality, knowledge and caring attitude towards are needs were met and exceeded. I haven't stopped bragging about our service and savings. Highly recommend if your shopping for new insurance with excellent representation!"
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Amanda Thomas

April 25, 2024

5  out of  5
rating by Amanda Thomas
"These women are amazing. They checked in with me to make sure that all coverages that I needed where correct and gave me peace of mind to know if I need anything else to contact them for help."
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Jan Bandy

April 25, 2024

5  out of  5
rating by Jan Bandy
"Randee made the change from one company to another very easy and it did not take forever to get the transaction finished. Shopping for insurance is probably one of the worst things to do but she made it much easier."
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Nick Builta

April 24, 2024

5  out of  5
rating by Nick Builta
"Ginger and Ali have assisted with insuring my car and home during multiple stints in the greater Decatur area. Great people and very easy to work with!"
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Brittaney Walters

April 15, 2024

5  out of  5
rating by Brittaney Walters
"Ali Doolin- Hupps team with State Farm insurance got me the absolute best rate I’ve found in a while! Randee made it beyond easy to get quoted and set up right on Facebook messenger. Couldn’t have had a better easier experience!"
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Darin Riley

April 5, 2024

5  out of  5
rating by Darin Riley
"Ginger & Ali always help us make sure we are covered whether its our vehicles, our business or Life Insurance!!!!"
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Kevin VanMeter

March 26, 2024

5  out of  5
rating by Kevin VanMeter
"Ali’s team is always super helpful and pleasant to deal with, you guys are the best. Thanks"
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Jesse Walker

March 17, 2024

5  out of  5
rating by Jesse Walker
"They made getting my insurance easy! These ladies are professional and they have the best customer service I have ever experienced when dealing with an insurance agent."