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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


February 18, 2023

5  out of  5 rating by Deepthinker
"The greatest level of compassion and Professionalism has been shown to our Family. Ginger and Pam are truly God's gift to this Company. We appreciate all you do for us. 🙏🏾🌹👍🏾💙💙💙💙💙💙💙💙💙🖋📒"

James Washburn

January 15, 2023

5  out of  5 rating by James Washburn
"A great place always good attitude and ready to help"

Bill Gallagher

September 20, 2022

5  out of  5 rating by Bill Gallagher
"Is the Best people in decatur il to have insurance with and very restful and caring people in there office.. I highly recommend them for all your insurance needs."

Jacob Wade

July 15, 2022

5  out of  5 rating by Jacob Wade
"Went above and beyond. Would recommend to anyone."

Steve McQueen

July 15, 2022

5  out of  5 rating by Steve McQueen
"Great individuals and agency to work with! Very responsive, knowledgeable, understands "my side" of the equation (feels like they are working for me). They take away all the worries!"

randall jenkins

July 15, 2022

5  out of  5 rating by randall jenkins
"We switched home and auto insurance to State farm and Ginger made everything so seamless and easy. Also added a new car quick and seamless."

Kyle Phillips

July 14, 2022

5  out of  5 rating by Kyle Phillips
"We love Ali and her office!! Amazing customer service and they always get back to us super quickly 🤩👍🙌"

Bobbi C Clark

May 11, 2022

5  out of  5 rating by Bobbi C Clark
"My son was in a wreck last night. Thank goodness he is ok. He was T-boned and we were unsure of what to do next. We contacted Paula from the office and she had gave us wonderful advice. Once we got all the paperwork to her she got the process started right away and within minutes things were filed and good to go. For all your insurance needs call Ali Doolin's office. They are wonderful."

Nancy Frazee

May 4, 2022

5  out of  5 rating by Nancy Frazee
"Ginger Flaugher is the best. She is prompt to answer my questions and return my calls. She provides the highest standards of professionalism and client service at all times!"

D. W.

March 14, 2022

1  out of  5 rating by D. W.
"Waited a week for a call back for a quote. Needed insurance before the weekend or couldn’t do a certain job. Never received a call and lost out on a job opportunity. Contacted another agent who was more then happy to return my call and take my business the following Monday."

Michael Allen

January 13, 2022

1  out of  5 rating by Michael Allen
"Took 20 days from time of accident until payment was received. Had to constantly stay on top of the office to get anything done. Car sat at the body shop for 2 weeks until multiple calls to sf finally spurred them to release the vehicle to the body shop to be looked at. Had to provide multiple copies of police report, personal information to the office because emails would not be received by the agent. Multiple times could not reach the agent and had to go into the office, and also could not get a call back after leaving messages. Was a customer for several years with different offices but this one was the worst I've ever dealt with. Service was so bad I left for Allstate."

L Jackson

January 13, 2022

5  out of  5 rating by L Jackson
"Love Ginger at Ali Doolins office. She is my go to for everything coverage wise and always beyond helpful. Anytime she’s not be in office - all of the other staff have been amazing as well !"

Sarah Leigh

August 27, 2021

5  out of  5 rating by Sarah Leigh
"They take care of me no matter what!"

— “‪Muskrat Steve‬” —

August 26, 2021

5  out of  5 rating by — “‪Muskrat Steve‬” —
"Nice folks. Will always call them before calling corporate."
Profile photo of CT Henderson

CT Henderson

July 19, 2021

5  out of  5 rating by CT Henderson
"Ali does free quotes on Car, Life, and Renters Insurance. Go see her in Forsyth today!"

Nikki Chapman

September 4, 2020

5  out of  5 rating by Nikki Chapman
"Great staff to work with. Very personable!"

Stephanie Helphrey

September 1, 2020

5  out of  5 rating by Stephanie Helphrey
"I had a great experience! I was in the process of getting quotes and bundling everything. I was having trouble finding anything lower than the rates I had with another company. When I started the online quote with State Farm, Ginger reached out via email. We got everything completed and switched over all by email which made it super convenient for me. I saved hundreds by switching and it was so easy. I was very pleased with the service that was provided! I will spread the word!"

Chris Habel

August 27, 2020

5  out of  5 rating by Chris Habel
"As far as insurance people go... these guys are awesome!! They go out of their way to help out and they have fantastic follow up! Everything you would want in an insurance agency. Thanks John, Ginger and Ali!"

Diane Lowry

August 27, 2020

5  out of  5 rating by Diane Lowry
"Great, friendly, PROFESSIONAL !"

Dennis Dare

August 27, 2020

5  out of  5 rating by Dennis Dare
"I ask a lot of questions and always like to know about any product I buy. These folks have answered every question, either immediately or after some research. Ali and Ginger both seem to know me and how I think. That is so helpful and gives me confidence that I'm where I should be with my insurance needs."

Jared Perry

August 27, 2020

5  out of  5 rating by Jared Perry
"I was tired of paying too much for insurance, so I went shopping... I was so lucky to meet Ali Doolin-Hupp and the rest of her State Farm office. They were so GREAT and I am saving hundreds compared to my old insurance co. I have switched all of my policies over and the discounts are excellent, not to mention anytime I call John or Ginger they are willing to help. The day I went into the office Ginger was so knowledgeable on insurance, and gave me several options to protect myself and my family. I recommend anyone looking for insurance to experience their world class customer service."

Lori Morlan

August 27, 2020

5  out of  5 rating by Lori Morlan
"Their team is professional and helpful every time we call and have questions or need to make changes, I would highly recommend them!"

Amy Ford

August 27, 2020

5  out of  5 rating by Amy Ford
"The staff is very responsive to your needs and is always looking for ways to help you save. Everyone has been a pleasure to work with."

Jeremy Penny

August 27, 2020

5  out of  5 rating by Jeremy Penny
"Friendly, knowledgeable, and courteous staff."

Kaetlen Mundy

August 26, 2020

5  out of  5 rating by Kaetlen Mundy
"The agents are pleasant and easy to talk to, and their coverage rates are reasonable and nice to my wallet. I recommend them to all my friends and family."